my99 Terms & Conditions
and Rules
The terms on this page apply to all players using the my99 platform. You must read and agree to these terms before accessing our services.
Last Updated: 29 October 2026Welcome to the my99 platform. These Terms and Conditions ("Terms") are the legally binding agreement governing your use of the my99 website (https://my99.mom) and all related services, games, and digital products.
By using this platform, you confirm that you have read, understood, and agreed to all of these Terms. If you do not agree, please stop using the service. my99 reserves the right to update these Terms at any time, and any changes will be announced on the website.
Account Registration and Use
1.1 Age Requirement
Players must be at least 21 years old to register or play on the my99 platform. If an account is opened by concealing or misrepresenting age, it will be closed immediately and any associated balance will not be refunded.
1.2 One-Person, One-Account Policy
Each player may hold only one account. If it is found that one person has opened multiple accounts to claim bonuses or exploit the platform, all accounts will be closed.
1.3 Accurate Information
The name, phone number, and payment details provided during registration must be accurate. my99 reserves the right to close any account found to have been opened with false or fabricated information.
1.4 Account Security
Players must keep their login credentials secure. If a third party accesses your account without your consent, my99 is not responsible for any losses that result. If this happens, contact customer service immediately.
1.5 Geographic Restrictions
Our services are not intended for players in regions where they are not permitted by law. Players are responsible for verifying that their use of the platform complies with the laws in their location.
Deposit & Withdrawal Policies
2.1 Deposits
The minimum deposit amount at my99 is 5,000 Ks. Accepted payment methods include KBZPay, Wave Money, AYA Pay, and Bank Transfer. After depositing, funds will normally appear in your account almost instantly.
2.2 Withdrawals
The minimum withdrawal amount is 30,000 Ks. Withdrawal requests are processed within 15 minutes to 2 hours. Processing times may vary depending on the withdrawal amount, bonus conditions, and verification steps.
2.3 Payment Verification
my99 reserves the right to request supporting documents for payment verification. If the required documents are not submitted within the specified timeframe, the withdrawal request may be placed on hold.
2.4 Anti-Money Laundering
my99 strictly prohibits money laundering on its platform. Withdrawals cannot be requested via a method different from the one used for the deposit. Suspicious financial activity will be investigated in conjunction with communication and banking records.
Bonus & Promotion Policy
3.1 Welcome Bonus
On your first deposit at my99, you will receive a 120% bonus, up to a maximum of 100,000 Ks.
Bonus usage examples —
- If you deposit 20,000 Ks, you receive a 24,000 Ks bonus, giving you a total balance of 44,000 Ks. You must wager the bonus amount of 24,000 Ks × 20 = 480,000 Ks before you can withdraw winnings derived from the bonus.
- If you deposit 180,000 Ks, you receive the maximum bonus of 100,000 Ks, giving you a total balance of 280,000 Ks. You must wager 100,000 Ks × 20 = 2,000,000 Ks before you can withdraw.
3.2 Wagering Requirement
The bonus amount must be wagered 20 times before winnings derived from the bonus can be withdrawn. This requirement does not apply to your original deposit.
3.3 Bonus Expiry
Bonuses may have an expiry period. If the wagering requirement is not completed within that period, the bonus and any associated winnings will be forfeited.
3.4 Bonus Restrictions
If my99 determines that a bonus has been misused, that a player is attempting to withdraw bonus funds without genuine play, or that irregular play patterns are being used, my99 reserves the right to void the bonus and any associated winnings.
VIP Levels & Referral Policy
4.1 VIP Levels
my99 has 5 VIP levels — Bronze, Silver, Gold, Platinum, and Diamond. Players move up through the levels by maintaining consistent active play. Level promotions are not based on fixed numerical thresholds; instead, priority is given to how frequently a player engages with the platform and how consistently they play.
| VIP Level | Weekly Cashback |
|---|---|
| Bronze | Up to 0.2% |
| Silver | Up to 0.4% |
| Gold | Up to 0.6% |
| Platinum | Up to 0.8% |
| Diamond | Up to 1.0% |
4.2 Refer a Friend Program
When a player refers a friend to my99 and that friend makes their first deposit, the referring player receives 5% of that deposit as a bonus, up to a maximum of 30,000 Ks per referral. In addition, the referring player earns 0.2% of their referred friend's qualifying wagered amount as a weekly commission.
You must not abuse this service or obtain it through unfair means such as creating accounts for self-referral. If this occurs, any commissions and bonuses earned may be forfeited.
Fair Play Policy
5.1 Prohibited Actions
The following actions are strictly prohibited on the my99 platform —
- Using any type of software, visual aid reader, or bot
- Using external technical tools to make decisions during a game
- Chip dumping — playing a single-player account in a collaborative manner
- Attempting to manipulate the game system or rig game results in advance
- Committing any form of financial fraud related to payments
5.2 Game System Verification
Games on my99 run on certified Random Number Generator (RNG) technology. Game result integrity and fairness are regularly audited by an independent testing body. Any game result delivered by my99 is final and determined instantly during gameplay, and cannot be changed regardless of the player's decisions.
5.3 Account Suspension / Closure
If my99 believes a player has violated these terms — the account may be temporarily suspended pending further investigation, winnings from games found to be fraudulent may be voided, and accounts linked to that player may also be reviewed.
Personal Data Protection
6.1 Data Collection and Use
my99 stores players' personal data solely for the purposes of providing services and verification. The full privacy policy can be read on the Privacy Policy page.
6.2 SSL Encryption
Data exchanged with players is encrypted using SSL (Secure Socket Layer) technology. Financial and personal information is securely protected against unauthorised access by third parties.
6.3 Third-Party Sharing
Players' personal data will not be sold or shared with third parties without the player's written consent. However, it may be shared with responsible authorities where required by legal requests or anti-money laundering obligations.
Limitation of Liability
7.1 Service Limitations
The my99 platform makes every effort to maintain continuous service. However, players must understand that service may be temporarily interrupted due to maintenance, technical issues, or unforeseen circumstances.
7.2 Gaming Losses
my99 is not responsible for any money lost by players during gameplay. Players must understand that casino and gaming services involve the risk of loss, and should play with intent and within their own means.
7.3 Connection Interruptions
If your internet connection drops during gameplay, game results will not be affected — you can continue the game once you reconnect. my99 is not responsible for any outcomes resulting from network disconnections.
Responsible Gaming Commitment
8.1 Setting Gaming Limits
my99 provides tools for players to set their own limits. You can request deposit limits, session time limits, and self-exclusion.
8.2 Problem Gambling Prevention
If you are finding it hard to control your gaming, stop immediately and contact 24/7 customer support, or access the resources listed on the Responsible Gaming page.
Amendments and Service Termination
9.1 Amendment of Terms
my99 may update these terms at any time. Changes will be announced on the website. Players who continue to play after such an announcement are considered to have accepted the updated terms.
9.2 Account Closure by Player
Players may request account closure at any time by contacting 24/7 customer support. Any balance (excluding bonus funds) can be withdrawn before the closure request. Please note that if you close your account before meeting the bonus wagering requirement, bonus funds may be forfeited.
9.3 Account Closure by my99
If there is clear evidence that a player has violated these terms, my99 may — close the account without prior notice, cancel any pending bonus funds, and take appropriate legal action.
Contact & Dispute Resolution
10.1 Customer Support
For any questions about these terms or my99 services, you can reach us via 24/7 Live Chat (Burmese) or email: [email protected]. Our support team operates in Myanmar language, so you can communicate comfortably.
10.2 Dispute Resolution
If any dispute arises between a player and my99, both parties will first attempt to resolve it through mutual agreement. If a resolution cannot be reached, further steps will be arranged to settle the matter.
10.3 Language
These terms are written in Burmese and that version is the official governing text. In the event of any conflict with a translation, the Burmese version shall prevail.