my99 Privacy Policy
This page clearly explains how my99 collects, stores, and protects your personal data.
This Privacy Policy ("Policy") applies to all players who use the my99 platform, including the website, mobile application, and services ("Services"). By registering an account, playing, or using the Services on my99, you are considered to have agreed to the terms set out in this Policy.
We take your personal data security seriously and protect it using digital security measures and SSL encryption technology. The data we collect, how we use it, and your rights are fully explained in the sections below.
Last updated: 29 October 2026
1. Types of Personal Data Collected
1.1 Registration Information
When you create an account on my99, we collect the following information —
- Name and date of birth (for age verification)
- Email address
- Phone number
- Login password (stored in encrypted form only)
1.2 Financial Information
When you make a deposit or withdrawal, we collect the information needed to process the transaction. This may include account numbers related to KBZPay, Wave Money, AYA Pay, and bank transfers. This information is collected to verify that financial transactions are handled securely. Payment card details are never stored directly on my99 servers.
1.3 Technical Information
When you access the my99 website or application, the following technical information is collected automatically —
- IP address
- Browser type and version
- Operating System
- Pages visited and time spent
- Visit time and date (recorded in Myanmar Standard Time)
- Cookies and similar tracking technologies
1.4 Gaming History
We store players' gaming history (game types, frequency of play, deposit and withdrawal records). This information is used for responsible gaming checks, fraud prevention, and improving customer service.
2. How We Use Your Personal Data
2.1 To Provide Our Services
The personal data we collect is used for the following purposes —
- Account registration and management
- Processing deposits and withdrawals
- Issuing bonuses and winnings
- Customer service and technical support
- User verification (including age verification for 21+)
2.2 Security and Legal Compliance
We use the data we collect to protect players' accounts and funds. This includes —
- Preventing unauthorized access and fraud
- Anti-money laundering checks
- Responsible gaming monitoring and limit management
- Keeping records to respond to relevant legal requests
2.3 Service Improvement
We use this data, through analysis of players' gaming history and browsing activity, to improve website and app usability, enhance game selection, and resolve technical issues.
2.4 Communications
We use the contact information you provide to reach you about the following —
- Account and financial notifications
- Service update notifications
- Bonus and promotion news (only if you have opted in)
- Customer service responses
3. Sharing with Third Parties
3.1 Data Sharing Terms
my99 will not sell, rent, or share players' personal data with third-party companies for commercial purposes. However, limited data may be shared only in the following cases —
- Payment service providers — Shared with payment providers such as KBZPay, Wave Money, and AYA Pay to process financial transactions
- Technology service providers — Shared only for operational purposes with server, database, and cloud service providers that support the platform
- Legal requests — Shared as required to respond to legal demands or official requests from a competent judicial authority
Third-party service providers working with us must sign data protection and data security agreements, and must operate in accordance with the requirements set out in this privacy policy.
4. Cookies and Tracking Technologies
4.1 How Cookies Are Used
The my99 website uses cookies to improve your gaming experience and to keep the platform secure. Types of cookies include —
- Essential Cookies — Cookies required to maintain login sessions and carry out basic website functions
- Preference Cookies — Cookies that save your language choice and regional settings
- Analytics Cookies — Cookies used to understand website browsing patterns and improve our services
You can disable cookies through your browser settings, but please note that some website features may not work correctly as a result.
5. Data Retention Period
5.1 Retention Terms
my99 retains the personal data we collect until the following conditions are met —
- For the duration of the player's active account, and for the period required by law after the account is closed
- Financial records are kept for the period required under financial regulations
- Data is deleted once the original purpose for collection has been fulfilled and it is no longer needed
When deleting data, we use technical methods to ensure that personal data cannot be recovered in any form.
6. Personal Information Security
6.1 Technical Safeguards
my99 uses the following security technologies to protect players' personal and financial information —
- SSL / TLS Encryption — Data transmitted between your device and our servers is encrypted and protected
- Payment Encryption — Financial information is stored in encrypted form only
- Digital Firewall and Protection Systems — Digital defence mechanisms are in place to guard against unauthorised access
- Access Control — Access to player data is strictly limited to authorised personnel only
6.2 Actions Players Must Take
While we provide technical safeguards on our end, players also need to take the following steps to keep their accounts secure —
- Use a strong password and change it regularly
- Do not share your account login details with anyone
- If you have any issues accessing your account, contact customer [email protected] immediately
- Always log out after playing on a shared computer or public WiFi
7. Players' Rights
7.1 Viewing and Editing
Every my99 player has the right to request access to their personal information and to correct any inaccurate details. Players can update their information directly from their profile settings or request assistance via 24/7 Live Chat.
7.2 Deletion and Restriction
Players may request the deletion of their personal information or a restriction on how it is processed. However, data that must be retained to fulfil legal obligations cannot be deleted. If a player's account is closed, data will be deleted once the legally required retention period has passed.
7.3 Opting Out of Newsletter / Promotions
If you no longer wish to receive bonus news and promotional communications, you can opt out from your profile settings or notify us at [email protected]. You cannot opt out of important account-related notifications — these are necessary for the service and your account security.
8. Minors Under 21
my99 provides services to players aged 21 and above only. We do not collect or store personal information from anyone under 21. Age must be verified at the time of registration, and any account found to belong to a player under 21 will be closed immediately and their personal information deleted.
If you have evidence that someone under 21 is accessing my99, please contact us at [email protected].
9. Policy Changes
my99 may update this Privacy Policy from time to time to improve our services or to comply with legal requirements. When significant changes are made, players will be notified in advance by email or via a notice on the platform.
Continued use of our services after an update is announced will be considered acceptance of the revised policy. The date of the most recent update to this policy is shown at the top of this page.
10. Contact for Privacy Matters
If you have any questions, requests, or complaints regarding this Privacy Policy, you can reach the my99 customer support team immediately in Burmese via 24/7 Live Chat, or send an email to the address below —
We aim to respond to all player privacy enquiries as quickly as possible.