Responsible Gaming at my99
Gaming should be fun — my99 always puts the safety and well-being of our players first.
What is Responsible Gaming
At my99, player safety is our core responsibility. Responsible gaming means enjoying games as entertainment — not chasing losses or continuing to play when you can no longer accept losing. Gaming is not a tool to rely on for income, and it is not a way to fill your bank account.
We provide tools so players can review their gaming activity, set limits, and take a break when needed. Do not hesitate to use them — they are designed to make your gaming more enjoyable and more in your control.
This page explains my99's protection tools in detail, what you should watch out for, and how to get help when you need it.
my99's 6 Protection Tools
21+ Age Restriction
Only players aged 21 and above can play on my99. Age is checked during registration, confirming that younger players are protected.
Deposit Limit
Players can set a limit on how much they deposit into their account per day, week, or month. This keeps spending within a responsible boundary.
Temporary Break (Time-out)
For players who want a short break, the Time-out tool lets you temporarily close your account for 24 hours up to 30 days. Access will not be available until the period ends.
Self-Exclusion
Players experiencing a gambling problem can contact our customer support to close their account for an extended period. This decision will be upheld and not reversed lightly.
Loss Limit
You can set a maximum amount you are allowed to lose within a set period. Once that limit is reached, you will not be able to continue playing, and your remaining balance is kept safe.
24/7 Burmese Support
Experiencing a gambling problem? You can reach my99's live chat support in Burmese, 24 hours a day, 7 days a week — our trained staff are ready to help.
Warning Signs to Watch For
Gaming can shift from entertainment to a problem without you noticing. If you or someone you care about shows any of the signs below, please seek help.
- Chasing losses by continuing to play, causing deposit amounts to rise rapidly
- Wanting to stop playing but being unable to, and continuing anyway
- Neglecting family, friends, or work responsibilities because of gambling
- Hiding gambling-related spending from family
- Only feeling satisfied when gambling, and feeling intense stress when not playing
- Taking out loans or selling valuables to fund gambling
Check Yourself
The questions below can help you measure whether gambling is a healthy hobby for you or not.
| Question | Healthy Gambling |
|---|---|
| Have you set a budget? | Yes |
| Do you stop when you are losing? | Yes |
| Have you set a time limit for playing? | Yes |
| Has gambling affected your life? | It should not |
| Do you gamble to win back losses? | It should not |
How to Set a Deposit Limit
Follow the steps below to set a deposit limit on your my99 account. This takes effect immediately and helps you manage your money better.
- Log in to your my99 account and open Account Settings.
- Find and open the "Responsible Gaming" section.
- Select "Deposit Limit" and choose a daily, weekly, or monthly period.
- Enter your chosen amount and click "Save" to confirm.
- If you want to lower the limit, it will take effect after 24 hours. If you increase it, it takes effect immediately.
How to Request Self-exclusion
If you want to lock yourself out of your account for an extended period, contact our team via live chat and say "I would like to request self-exclusion." Our staff will handle it promptly and professionally, and your decision will be respected.
⚠️ Please note: Self-exclusion does not mean losing the balance in your account — you will be able to withdraw funds only after the exclusion period ends or support approves it. You can choose the duration yourself (for example, 6 months or 1 year).
Parents and Youth Protection
No one under 21 is permitted to play on my99. Age verification is carried out during registration and an additional confirmation step is in place to prevent it from being changed. Parents or household members are strongly encouraged to set up device-level parental controls on any computer or phone that children may have access to.
In addition, do not share your account credentials (username / password) with children or anyone under 21. Never leave your account logged in unattended while you are away.
Points for Parents to Note
- Keep your account credentials secure
- Enable parental lock on your phone
- Log out after every session
- Explain the meaning of 21+ to children
How to Manage Money Safely
Budget management in gambling means setting aside only the amount you can afford to lose. You can start playing on my99 with a minimum deposit of 5,000 Ks, and players are encouraged to set their own limits based on their situation.
Our advice — decide your playing budget in advance. When that amount is gone, stop playing. Do not deposit more to chase losses — that urge itself is the first warning sign of a gambling problem.
| Type | Amount |
|---|---|
| Minimum Deposit | 5,000 Ks |
| Minimum Withdrawal | 30,000 Ks |
| Withdrawal Processing Time | 15 minutes to 2 hours |
| Deposit Methods | KBZPay, Wave Money, AYA Pay, Bank Transfer |
| Minimum Age to Play | 21 and above |
Need Help?
Is gambling becoming a problem for you? Open my99's 24/7 live chat and talk to us in Burmese. Our team is ready to help and will handle your situation with care.
To close your account, change your limits, or discuss anything related to gambling, you can use the contact channels below.
You are not alone
If you are experiencing gambling problems, you can talk it through with our team. Your personal information will be kept secure and your situation handled with care.
Balance your life with responsible gambling
Set limits and enjoy your favourite games safely