my99 Questions & Answers

Your balance can take anywhere from 15 minutes to 2 hours to update after a transfer. If it's been longer than that, contact my99 24-hour Live Chat with a screenshot of your transfer receipt and our support team will look into it and sort it out as quickly as possible.

Log in from the my99 login page and click Deposit. Select KBZPay and transfer the amount to my99's KBZPay number. Upload a screenshot of your transfer receipt and click confirm. The minimum deposit amount is 5,000 Ks and your balance will normally update within 15 minutes to 2 hours.

Currently at my99 you can deposit and withdraw using four methods: KBZPay, Wave Money, AYA Pay, and Bank Transfer. All of these methods are available for Myanmar players without any hassle, and the minimum deposit for each method is 5,000 Ks.

Yes, you can deposit with Wave Money. Send the amount to the Wave Money number provided by my99 through the Wave App, then submit a screenshot showing the transaction Reference Number. The amount must be 5,000 Ks or more. Without a receipt, verification of your payment may be delayed.

At my99, the minimum deposit is 5,000 Ks for every payment method — no exceptions. Starting from that amount, you can play at whatever level suits you, making it an accessible platform for Myanmar players.

The most common reasons for KYC failure are an unclear ID photo, a cropped image, or text that isn't readable. Retake the photo in good lighting and upload both the original document and the photo. If the problem continues, you can get it resolved directly through my99 Live Chat.

my99 stores all personal documents submitted by players securely using SSL encryption and they are used only for KYC verification purposes. They are never shared with third parties and are handled in accordance with our Privacy Policy.

Yes, this is very important. The name registered on your my99 account must match the name on the KBZPay, Wave Money, AYA Pay, or bank account you are withdrawing to. If they don't match, your withdrawal may be put on hold for security reasons and additional documents may be requested.

For my99 KYC you can submit a copy of either your Myanmar National Registration Card (NRC) or your Passport. For the NRC, both the front and back sides are required. A selfie holding your ID may also be requested. Verification is usually completed within 1 to 2 days of submitting your documents.

Yes. You can play on the my99 platform directly through a mobile browser (Chrome, Firefox, Samsung Internet) without installing any app. The site is mobile-optimised and delivers a smooth experience even on smaller screens.

In Live Casino games, if your connection drops the game server holds your last bet record and when you reconnect you will be able to see the round result. For slots, if the connection drops after a spin has already completed, the result is already saved. If you're unsure about anything, you can check your records through Live Chat.

Open my99.mom in Chrome, tap the menu (⋮), and select "Add to Home screen". This places an app-like icon on your phone's home screen so you can launch the site with one tap — no download from an app store needed.

A full browser cache can slow down game page loading. In Chrome, go to Settings → Privacy and security → Clear browsing data, check "Cached images and files", then tap "Clear data". Reload the site afterwards. If your phone is low on RAM, close background apps and try again.

Any phone running Android 8.0 or above, or iOS 13 or above, is supported. For the best experience, use a 4G or WiFi connection and keep your browser updated to the latest version.

my99 processes withdrawal requests within 15 minutes to 2 hours. Larger amounts or cases that need verification may take longer. If your KYC is not yet complete, please finish that first. If it has been over 2 hours, contact Live Chat with a screenshot so the team can check.

Yes, my99's withdrawal service is open 24 hours a day, 7 days a week. Even at night or on holidays, requests are processed and funds transferred within 15 minutes to 2 hours. All requests are handled in Myanmar Standard Time (UTC+6:30).

The minimum withdrawal amount at my99 is 30,000 Ks. You must have at least this amount in your account to submit a request. Note that if you have received a bonus, the 20x wagering requirement on that bonus must be met before you can withdraw winnings derived from it.

No. For security and financial protection, withdrawals can only be sent to a wallet or bank account registered in the player's own name. my99 does not transfer funds to third-party accounts.

If you have an active bonus, you must complete 20x wagering on the bonus amount before you can withdraw the balance derived from that bonus. For example — if you received a bonus of 24,000 Ks, the required wagering is 480,000 Ks. Until that wagering is complete, you can only withdraw the balance from your own deposits. See the Terms & Conditions for full details.